Account Trainee - Administration - US Market

The Programme

We are looking for a smart, ambitious and goal-oriented Account Trainee who is able to establish good relationships with clients, constantly oversee & manage campaigns and inspire others to strive to keep the project collective & individual good.

What You Will Do

Project Management:

• Be a part of multi project and assist in managing overall client portfolio under guidance from Account Lead/Manager. 
  
  • The project type varies from creative / content to media performance. 
  • Supervise the day-to-day operation of the project team to meet KPI and Objectives. 
  • Identify key issues in different contexts and perspectives to deliver project objectives. 
• Join and support to win client pitching project independently.

Solution Provider:

• Discuss with Account Lead/Manager and provide marketing solution to clients in order to deliver project objectives and KPIs:  
  
  • The solutions include creative concept and branding, content and media performance. 
  • Understand client vertical knowledge and product and marketing. 
• Assist in managing client expectations to ensure timelines, progress, budget, and client deliverables, while achieving the expected profit for the company: The client working with is marketing manager and marketing lead. 
• Act as the main point of contact between client & agency to take the role of supporting and consulting.

Client Leadership:

• Assist in building and developing strong relationships with client's team through the proposal & implementation process, ensuring that the solutions we develop meet client needs: The relationship building is from lead to manager level of client. 
• Provide professional support to maximize customer loyalty 
• Respond to inquiries and resolve issues to the customer’s satisfaction reach 65% NPS KPI.

Required Skills and Abilities

• 3rd/4th-year student or fresh graduate majoring in Marketing/Economics/Business Administration or any related fields and able to work full-time. 
• Good at analytical skills, problem-solving skills & critical thinking. 
• Have good business acumen, particularly marketing knowledge. 
• Strong relationship building and engagement skills. 
• Fast self-learning, growth mindset. 
• Self-motivated, can-do attitude, bring optimistic and positive energy to the team. 
• Good communication, planning and visualization skills. 
• English at intermediate level.

Good to have:

• Experience in account management/project management/professional customer service role. 
• Have been involved in projects of different categories. 
• Effective written and verbal communication skills are crucial, both in Vietnamese and English.

PMAX-er Identification:

• Client Impact: Everything we do ultimately delivers real client impact and value. 
• Innovation: Innovation is to drive change and innovative new ideas to create more values for clients, teams and society. 
• People development: People development is to attract, develop, and retain the most talented people. Development is a responsibility, not a choice, for both the individual as well as the organization. 
• Integrity: Integrity is to be honest and show a consistent and uncompromising adherence to what is right, even if it is at our own cost. 
• Teamwork and fun: Teamwork and fun is the cooperative and collaborative effort of a team to achieve a common goal or to complete a task and trying to build a joyful & enjoyable atmosphere for everyone. 
• Extreme ownership: Extreme Ownership is the practice of owning everything in your world, to an extreme degree. Think of yourself as the owner of the company. It means you are responsible for not just those tasks which you directly control, but for all those that affect whether or not your task is successful.

About Us: 
 
PMAX - Total performance marketing company.  
 
We empower businesses to maximize their business results by optimizing their marketing performance. Our vision is to become the leading total performance marketing company in Asia to drive businesses to grow effectively.  
 
Our values: Client first - Integrity - Innovation - People development - Teamwork & Fun.  
 
For 7 years' operating since 2016, we are honored to be chosen by top corporates and companies of various categories for Performance Marketing services: Vingroup, Estee Lauder, Tiki, Lazada, Shopee, Uniqlo, FE Credit, Standard Chartered, Lock&Lock, Tefal, etc.