Reservation& Customer Service Staff - Administration

What You Will Do

• Represent EY Airline to receive bookings from customers.  
• Tracking shipments from start to finish to avoid errors proactively and promptly resolving any issues that may arise. 
• Providing customers with accurate and up-to-date information on cargo shipments, flight schedules, and relevant assistance and guidance. 
• Managing customer records, cargo manifests, and reservation systems to ensure data accuracy and compliance with Principal Airlines standards. 
• Coordination with Space Control & Sales for booking orientation & handle reservation 
• Working with agents to ensure shipments are checked in warehouse in “ready for carriage” condition. 
• Compliance with Principle’ Manual & circulars to ensure cargo bookings are in line with regulation, policies. 
  AWB stock control. 
• Prepare Cargo Loading Plan for flights and coordination with Space Control and Operation team to maximize capacity and loading. 
• Collaborating with internal teams to coordinate cargo handling, shipment tracking, and documentation requirements to meet customer needs. 
• Resolving customer complaints, issues, and escalations related to cargo services in a professional and customer-focused manner. 
• Perform other duties as assigned.

Required Skills and Abilities

• Fresher/newly-graduate or 1 year of experience in Aviation/GSA/Air Forwarder. 
• Bachelor’s degree in Aviation/Business Administration/Foreign Trade or College of Foreign Trade Economic, Logistics, Supply Chain. 
• Prefer candidates who have knowledge about Aircraft type/ULD, Air Cargo Basic. 
• Good in English. 
• Good in Microsoft Office Suite (Word, Excel, Outlook). 
• Be willing to work overtime and follow the airline's work schedule. 
• Strong communication and interpersonal skills. 
• Excellent organizational skills with the ability to prioritize and manage multiple tasks simultaneously. 
• Ability to work independently and as part of a team. 
• Positive attitude and a willingness to learn.

Application Closing Date – 31 July 2024 
 
About Us: 
 
ITL is positioned to be the premier regional solutions provider for Integrated Logistics, Aviation Services, Warehousing, Freight Management and Distribution.  
 
By playing an essential role in our clients’ businesses and delivering best-in-class value added services throughout the supply chain, we strive for complete customer satisfaction at all times. ITL is committed to delivering the highest quality service coupled with the highest level of integrity in everything we do.  
 
In addition, ITL is transforming to cater for the future including developing expertise in e-Commerce and shared economies.  
  
ITL endeavors to stay ahead through enabling creative solutions and the development of new services and products to provide customers with unparalleled and innovative yet cost effective solutions.     
  
Our success is attributed to our employees and measured by the enrichment of the quality of life of our people. We also continue to aim to fulfill our social and civic responsibilities to the communities we serve.