Application Support Intern - Logistics/Supply Chain - LOGTECHUB

What You Will Do

• Serve as the primary support contact for both internal and external users of the systems (FMS, TMS, WMS) liaising with the development team as necessary. 
• Act as the first point of contact for customer inquiries via ticket system and groups chat. 
• Manage, assign, and monitor the Troubleshoot and resolve the system issues (FMS, TMS, WMS), ensuring closure of each issue according to the support process. 
• Work directly with the software development team to understand the product and how it operates. 
• Support tasks related to Application and Customer Support with advice of Manager. 
• Receive feedback on system problems from customers and users. 
• Other documents/ tasks as request.

Required Skills and Abilities

• Knowledge of SQL and Knowledge of Logistics industry is an advantage. 
• Experience in Help Desk support or Customer Services is an advantage. 
• Third or fourth-year students majoring in Technology – Logistics and Supply Chain Management – Economics; Foreign Trade University, University of Economics and related universities (priority given to those who have completed the program). 
• Full-time availability preferred. 
• Excellent communication skills with a customer-focused approach. 
• Proficient in using of MS Office, English: Ability to communication. 
• A fast learner, proactive, ability to multi-task and work independently under high pressure. 
• Commit to working for at least 4 months. 
• Have a personal computer.

Applications Close – 31 May 2024.

About Us: 
 
ITL is positioned to be the premier regional solutions provider for Integrated Logistics, Aviation Services, Warehousing, Freight Management and Distribution.  
 
By playing an essential role in our clients’ businesses and delivering best-in-class value added services throughout the supply chain, we strive for complete customer satisfaction at all times. ITL is committed to delivering the highest quality service coupled with the highest level of integrity in everything we do.  
 
In addition, ITL is transforming to cater for the future including developing expertise in e-Commerce and shared economies.  
 
ITL endeavors to stay ahead through enabling creative solutions and the development of new services and products to provide customers with unparalleled and innovative yet cost effective solutions.  
 
Our success is attributed to our employees and measured by the enrichment of the quality of life of our people. We also continue to aim to fulfill our social and civic responsibilities to the communities we serve.