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Graduate Guest Relations Trainee

The Programme

At InterContinental® Hotels & Resorts our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand you’re more than just a job title.

Required Skills and Abilities

At InterContinental® Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations. Join us as a Japanese Guest Relations Trainee in InterContinental Hanoi Westlake. You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who can:

  • Greet Japanese guests and other guests when needed upon arrival
  • Plan and co-ordinate the provision of friendly, efficient services to Japanese guests and other guests when needed
  • Schedule, co-ordinate and supervise all activities for Japanese guests and other guests when needed
  • Plan and co-ordinate all promotional activities targeting clients
  • Trace relevant statistics about clientele
  • Assist with check-ins/check-outs of Japanese guests and other guests when needed
  • Room Japanese guests and other guests when needed
  • Cover guest relations desk
  • Assist Japanese guests and other guests when needed with airline bookings and reconfirmations
  • Assist all departments in being receptive to the needs of guests
  • Attend recreational activities when necessary
  • Plan and conduct group and function rundown meetings
  • Assist in any other duties when required by the Guest Relations Manager
  • Assist with translations (information; guest directory; menus etc) as required
  • Provide feedback from Guests to Front Office Manager for actions

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