Customer Service Intern - Administration

The Programme

Join HRS to shape the future of business travel, empowered by a culture of growth and setting new industry standards worldwide.

CHALLENGE:

• Respond promptly and professionally to customer inquiries and concerns via email or other communication channels. 
• Assist customers in resolving issues, providing appropriate solutions, or escalating complex issues to the relevant department. 
• Maintain accurate records of customer interactions and transactions. 
• Assist other team members, provide support and report to the Supervisor/ Team Leader.

Required Skills and Abilities

• 3rd or 4th student from a relevant field of study (e.g., business administration, marketing, communications, or related field). 
• Strong communication skills, both written and verbal, with the ability to effectively interact with customers and colleagues. 
• Excellent interpersonal skills and a customer-centric approach. 
• Ability to multitask and prioritize tasks in a fast-paced environment. 
• Detail-oriented with strong organizational skills. 
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). 
• Good English skills.

About Us: 
 
HRS Group is a global tech company, focused on business travel.

As a 50-year-old start-up with a heritage of innovation we’ve been pioneering industry firsts from the outset. 
From launching the first online hotel booking portal in 1995, to delivering the first mobile app for online hotel bookings in 2009, we’ve always been focused on connecting the dots to make travel simpler and easier. We work with multinational corporations, business travelers and hotel partners across our network, reinventing how businesses work, stay and pay.

At the core of the HRS family is our Enterprise business, a travel management technology platform which connects Fortune 500 companies with the widest range of places to stay and work around the globe. 
 
HRS has become a sophisticated end-to-end software-as-a-service solution provider and in fact 
a true state-of-the-art tech company by always challenging the status quo in the diverse field of accommodating, booking, working, and seamless paying for the world of travel.

As a group, we’re over 850 entrepreneurial employees, with our HQ in Cologne, across 30 markets worldwide including London, Milan, Mumbai, New York, Paris, San Francisco, Seoul, Tokyo, and Sydney.