Intern - Logistics - Order Management Solutions Department

What You Will Do

• Handle customer requirements indicated in SOP: Timely & amicable settlement of customer issues. 
• Check & make sure that clear and correct details are received from the customer at booking stage. 
• Coordinate with relevant parties (Customer/Carrier/Network) to arrange Booking/Trucking. 
• Update information in core system. 
• Arrange document (SI/VGM/FCR/Draft BL processing & checking) & Billing. 
• Arrange document collection & upload. Provide shipping advice as per Customer’s SOP. 
• Generate necessary reports and information for team leaders: Information is accurate and timely. 
• Coordinate with oversea office in order to smooth operation: smooth and timely correspondent, smooth delivery of service. 
• Other assignment as per team leader request.

Required Skills and Abilities

• Compulsory: Student (not fresh graduated and still be student for at least 4 months) who can work full-time from Monday to Friday for 6 months, 1-2 off-sessions per week for the study is acceptable. 
• Good at English skills (both speaking & writing). 
• Background in Economics, Logistics and Analytics. 
• Good attitude, hard-working, willing to learn. 
• Ability to quickly negotiate with customer in a short call. 
• Good at MS Office.

About Us:

As the world’s leading logistics company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe.  
 
Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL.  We will always enable you to take on responsibility and encourage your growth, personally and professionally. 
  
We are proud of our history and what we have created, a global market leader with 30,000 passionate employees. Our aspiration is to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF, because we have: 

• The largest global network with more than ~30,000 passionate employees 
• The most efficient processes and fastest response times 
• The best solutions and best customer service

Our Vision: The Logistics Company for the World 
Our Mission: Excellence. Simply Delivered. 
Our Purpose: We connect people, improving their lives. 
Our Values: Respect & Results 
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility 

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries.