IT Application Support Intern

What You Will Do

• Support End-User via SMT Ticket following ITIL Process which are maintained with defined SLA & KPI. 
• Contribute to problem investigation, change management. 
• Working on Oracle PL/SQL. 
• Support for new feature release, hot fixes. 
• Maintain and manage the application servers. 
• To the holder of this position other tasks and activities related to the current job can be assigned by the line manager.

Required Skills and Abilities

• Final - Year student in IT/ Computer Science or relevant background. 
• Having knowledge of SQL, PL/SQL. 
• Knowledge in Service Management Tool (Redemy, Service Now, ServiceDesk Plus). 
• Knowledge of Project and Process Management will be an advantage. 
• To be trained in process know how (Incident, Problem, Change Management). 
• ITIL foundation Certificate is a plus. 
• Flexible and able to support in CET time zone if required (1:00PM - 10:00PM). 
• Have ability to work under pressure during peak periods and respect deadlines. 
• Have teamwork spirit, pro-active to support, share workload, document/share the knowledge, open mindset and continuous improvement. 
• Strong communication, Open mindset, interpersonal and intercultural skills.

Why BOSCH?

Because we don't just follow trends, we create them. 
 
Because together we turn ideas into reality, working every day to make the world of tomorrow a better place.  
 
Do you have high standards when it comes to your job? So do we.  
 
At Bosch, you will discover more than just work.

Benefits and Career Opportunities:

• Work in one of the Best Places to Work in Vietnam. 
• Join a dynamic and fast-growing global company (English-speaking environment). 
• Get a 13th-month salary bonus + attractive performance bonus (you'll love it!) + annual performance appraisal. 
• 100% monthly basic salary and mandatory social insurances in 2-month probation. 
• Onsite opportunities: short-term and long-term assignments. 
• 15++ days of annual leave + 1 day of birthday leave. 
• Premium health insurance for employees and 02 family members. 
• Flexible working hours. 
• Lunch and parking allowance. 
• Good benefits of company activities. 
• Opportunity to work in global projects of fast developing company and being a part of innovation team contributing initiative ideas to the hi-tech world. 
• Engage in our diverse training programs which surely help strengthen both your personal.

About Us: 
 
The Bosch Group is a leading global supplier of technology and services.  
 
It employs roughly 390,000 associates worldwide (as of December 31, 2016). In 2016, the company generated sales of 73.1 billion euros. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.  
 
As a leading IoT company, Bosch offers innovative solutions for smart homes, smart cities, connected mobility, and connected industry. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to create solutions for a connected life, and to improve quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”  
 
The Bosch Group comprises Robert Bosch GmbH and its roughly 450 subsidiaries and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. The basis for the company’s future growth is its innovative strength.  
 
At 120 locations across the globe, Bosch employs 59,000 associates in research and development.